How do I return an item?

Returns Policy

Order not correct? You can return it.

If there is an issue or you are not happy with your order return it within 15 days for a full refund.

If the return is a result of our error, we'll pay the return shipping cost.

When returning product, please include a copy of your invoice, an explanation for the return, and whether you would like a refund or a replacement item sent to you.

Problem with an Order?

If something is wrong with an order, we certainly want to help you to correct the problem. Contact us immediately at 1-888-276-4476 (321-768-2204) or info@thevitaminstore.com.

Do you need to cancel or change an order that has not yet entered the shipping process? Call us now at 1-888-276-4476. Once the order is shipped, there's little we can do.

Did you receive a damaged item?

Inspect packaging carefully. Damaged items may be insured if you paid insurance or your package was shipped through UPS. If your product is delivered damaged, keep the packaging in case a claim needs to be filed. Please contact us within 24 hours of receipt.

Wondering where your order is?

If you have not yet received your order and think that you should have by now,please contact us by email at info@thevitaminstore.com or by phone at 1-888-276-4476 (321-768-2204). We will track your order and provide you with the results in a timely manner.